Refund Policy

At One Forty Music, we want you to be happy with your purchase. This Refund Policy explains your cancellation and refund rights — including the statutory right of withdrawal for consumers in the UK and EU — and how refunds and returns work for our digital album and merchandise.

If you have any questions, please contact us — our team are always on hand to help.

Your Right of Withdrawal (UK & EU Consumers)

If you are a consumer in the United Kingdom or European Union, you have a statutory right to withdraw from (cancel) your purchase within 14 days, without giving any reason. A consumer is an individual buying wholly or mainly outside their trade, business, or profession; this right may not apply to business customers.

The 14-day period runs:

  • for merchandise, from the day you (or someone you nominate) receive the goods;
  • for our digital album, from the day your order is confirmed.

How to withdraw: use the withdrawal button on our website, or email us at info@onefortymusic.com with a clear statement that you wish to withdraw. To meet the deadline, it is enough that you send this before the 14-day period ends.

Digital Album

Our digital album is delivered electronically and can be downloaded immediately after purchase.

If you are a UK or EU consumer, your right of withdrawal applies in full to the album — we do not require you to waive this right at checkout. You may withdraw within 14 days of your purchase, as set out above. If you withdraw, you must stop using the album and must not copy, share, or otherwise make it available to others.

We strongly encourage you to review the album details and previews before completing your purchase.

Faulty or misdescribed downloads: none of the above affects your statutory rights. If your download is faulty or does not work as intended, please contact us and we will help — including replacement files or a refund where appropriate.

Merchandise

If you are a UK or EU consumer, you may withdraw from the purchase of merchandise within 14 days of receiving it, under your right of withdrawal above. This applies even to made-to-order items, except where an item is made to your specification or clearly personalised.

Starting a return: to return an item, please contact us first via our contact page or by emailing info@onefortymusic.com, and we will provide the return address and instructions by email. Please do not send returns to any address other than the one we provide, as we may be unable to process returns sent elsewhere.

Return deadline: once you have told us you wish to withdraw, please return the goods without undue delay and no later than 14 days after notifying us.

Return shipping: you are responsible for the cost of returning the goods. Shipping costs are non-refundable. We recommend using a tracked or insured service, particularly for items worth over £50, as we cannot guarantee that we will receive returns sent without tracking. You are responsible for the goods until they reach us.

Condition and deductions: you may handle and inspect items only as you reasonably would in a shop. If goods are returned worn, used, washed, damaged, soiled, or otherwise reduced in value through handling beyond what is necessary, we may reduce your refund by an amount reflecting that loss in value — which may be up to the full price of the item where it can no longer be sold.

Faulty, Damaged, or Lost Items

Your statutory rights in respect of faulty, damaged, or misdescribed goods are separate from, and in addition to, your right of withdrawal.

If an item arrives damaged or defective, please contact us as soon as possible after receiving your order, and we will review your claim. For lost packages, please contact us no later than 7 days after the estimated delivery date.

We review claims for damaged, defective, or lost items on a case-by-case basis and will provide a repair, replacement, refund, or other remedy as appropriate.

Refunds — Timing and Method

Where you are entitled to a refund:

  • For merchandise, we may withhold your refund until we have received the goods back, or until you have supplied evidence that you have sent them, whichever is earlier. We will then make the refund within 14 days.
  • For the digital album, we will make the refund within 14 days of being informed of your decision to withdraw.
  • We refund using the same payment method you used for the original purchase, and the refund will not incur any fees.
  • Where a refund is due following a withdrawal, we will also refund the standard (least expensive) delivery cost we offered. We are not required to refund any additional cost arising from your choice of a faster or premium delivery method.

Contact

If you have any questions about this Refund Policy, or you wish to cancel, withdraw, or return an order, please contact us via our contact page or email info@onefortymusic.com.

By purchasing from One Forty Music, you acknowledge that you have read and accept this Refund Policy. Nothing in this policy affects your statutory rights.

Thank you for choosing onefortymusic.com.

Last Updated: 18/06/2026